Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will forward further instructions to you.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Items that do not quality for a refund:
If it has been more than 30 days since you purchased your item we unfortunately will not be able to offer a refund for your item. As well any item not in its original condition, is damaged or missing parts for reasons not due to our error or was signed for by the customer in a damaged state. Royaltruckaccessories.com is not responsible for any shipment that has been damaged that has been signed off on by the customer. By accepting a damaged shipment you are releasing Royaltruckaccessories.com from any financial responsibility. Always inspect your shipment upon delivery, prior to signing the delivery receipt. If there is damage note it on the delivery receipt and have the delivery driver sign it. You are not obligated to accept delivery of damaged items.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, email us at Info@royaltruckaccessories.com and we will advise you on where to send your item back to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Failure to Receive an order:
If an order has been placed and the product has been shipped we will do everything in our power to contact you to arrange delivery of your order. If we are unable to contact you and the product is returned to the warehouse the customer will be responsible for all shipping charges to have the item re-shipped.
If you choose to receive a refund for your order instead of having the product reshipped to you, only a partial refund will be given to accommodate the extra shipping charges associated with the item having to be returned to the warehouse. Shipping charges are non-refundable.