Refund policy

Returns & Refunds Policy

Thank you for shopping at Royal Truck Accessories.

We value your satisfaction and encourage you to familiarize yourself with our returns and refund procedures to ensure the best possible experience with your purchase.

Overview

This Returns and Refund Policy is integrated into our Terms of Service.

Return Conditions – Remorse Returns

  • Time frame: You have 30 days after receiving your item to request a return.
  • Eligibility: Item must be in the same condition as received — unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

Items must meet all of the following conditions:

  • Purchased within the last 30 days
  • In original packaging
  • Not used or damaged
  • Include receipt or proof of purchase

Exceptions – Non-returnable items:

  • Custom-made, personalized, or made-to-specification items
  • Items damaged during installation

Initiate a Return

To begin a return, please email us at info@royaltruckaccessories.com. We will issue a Return Merchandise Authorization (RMA) with full return instructions.

If your return is accepted, we’ll provide a return label and details on where to send your item. Returns sent without authorization will not be accepted.

We reserve the right to deny returns that do not meet the conditions listed above. Refunds are issued to the original form of payment within 14 days of receiving and inspecting your returned items.

Returning Goods

  • You are responsible for the cost and risk of return shipping.
  • Please use an insured, trackable shipping service to prevent loss or damage in transit.
  • We cannot issue a refund without proof of return delivery or actual receipt of the item.
  • Returns must be sent to the address provided in your RMA.

Restocking Fees: We do not charge restocking fees.

Exchanges

For the fastest service, return the original item for a refund and place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you of the approval or denial of your refund. If approved, it will be issued via your original payment method within 10 business days. Please note that it may take additional time for your bank or card issuer to process the refund.

If more than 15 business days have passed since your return was approved, please email us at info@royaltruckaccessories.com.

Order Cancellation

You may cancel your order anytime before dispatch by sending a clear email to info@royaltruckaccessories.com.

Orders canceled after shipping will be treated as a remorse return. Refused shipments not due to damage or error will also be treated as remorse returns, and you will be responsible for return shipping and any applicable restocking fees.

Returns Due to Damage

If your item is visibly damaged at delivery, refuse the shipment immediately and have the delivery driver note the damage on the Proof of Delivery (POD). Keep a signed copy for your records.

Be thorough and document any damage, including minor rips, tears, or crushed packaging.

You must report concealed damage within five (5) days of delivery. Send clear photos and a description of the issue to info@royaltruckaccessories.com. We’ll replace damaged parts at no cost to you.

Damage not reported within 5 days may not be eligible for a replacement due to freight carrier insurance limitations.

Faulty Items

If your item is defective or not functioning as expected, please contact us within 5 days at info@royaltruckaccessories.com and include a description and photo or video evidence of the fault. We will arrange a replacement or refund.

Wrong Product Received

If you receive the wrong product, email us at info@royaltruckaccessories.com within 5 days. Include photos of the incorrect item and we’ll provide return instructions and send the correct product at no additional cost.

Item Never Arrived

If your item hasn’t arrived by the estimated delivery date, check your tracking information. If the package is delayed or marked as delivered but not received, contact us at info@royaltruckaccessories.com. We’ll investigate and offer a replacement or refund based on the situation.

Contact Us

If you have any questions about this policy, please email info@royaltruckaccessories.com. We’re here to help!