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General Inquiries

You can place your order online at any time using our secure shopping cart, or by placing an order over the phone during our business hours. Please consult our business hours located at the top and bottom of our website.

When you place an order you will automatically receive an order confirmation notice via email. A tracking number will be sent when your order ships in our shipping confirmation email. Some of our products, including but not limited to custom seat and car covers, are custom made to order and require us to get the tracking information from the manufacturer. For such orders, please allow additional time for order status information to be updated.

If after 7-10 days you did not receive this email to your inbox, please check your spam folder. For more information please contact customer service by e-mail at or by calling 1-800-210-4018

All of our items come with the complete installation hardware for your vehicle. That includes all installation brackets, nuts, bolts and any other mounting hardware necessary. If you're having difficulty installing your order because of missing parts, please contact us and we would be happy to assist you.

Most of our bumpers are designed to accommodate the factory hitch. This is to ensure easy, headache free installation. However, like anything there maybe some exceptions, but they are not common.

All of our bumpers are hand-crafted and made in the USA. Each of them is designed and built with the highest level of craftsmanship and quality. Because of that, some models take a bit longer to build than others. Also, most of the bumpers we carry are very popular so demand for them is always high. There are usually about 100 or so customers in line before the manufacturer can build your particular bumper. After all, real quality takes time.

Note: all posted lead times are an estimate. Lead times may vary depending on brand, make of vehicle and time of year. If there is any delay in the delivery of your bumper, we will notify you immediately and keep you updated regularly on your order. You can check the order status page on our website for the latest updates. Rest assured that we are doing everything we can to speed up the process and deliver your bumper to you as soon as possible.

At times items from your order may come separately. This is because we offer parts from different manufacturers. When items from multiple manufacturers are added to the same cart the order will be delivered in different packages and at different times. If you don't receive all in-stock items within 2 weeks of placing your order, please contact us immediately, unless we have previously informed you that an item is going to have a longer lead time.

You will be contacted if an order is considered "Special Order". Any product or products purchased on a special order are non refundable and not returnable. You will be provided with an estimated shipment date when you are notified of a special order.

All bumpers are designed to fit on stock, non modified trucks. If your vehicle is modified, please call us to verify fitment.

At we want to hear how your experience was with us. As well it would be great if you would be willing to share your experience with your friends and other customers. Please let others know your opinion about the products you've purchased. In addition to rating products on a scale from 1-5, you can write a product review to share with your fellow customers why you like or dislike certain products. Product reviews are easy and only takes a few minutes.

Leaving a review is simple and takes less than a minute. All you do is:

Find the product you'd like to review and click on the "write a review" link on the bottom of the page. From there you fill in the form (5 fields or less, depending on how much information you want to give) and hit submit review. It’s that simple.

Review guidelines: Product reviews are intended to help fellow customers make informed buying decisions. When writing reviews focus on the products features and your experience with them. Provide details about why you like or dislike the product. Pretty simple right. Because this is a public site, we read all the reviews before posting them. Reviews containing any of the following types of content will not be posted.

  • *obscenities, discriminatory language, or other language not suitable for public forums.
  • *advertisements, "spam" content, or reference to other products, offers or websites.
  • *E-mail addresses, URLs, phone numbers, physical addresses or other forms of contact information.
  • *critical or spiteful comments on other reviews posted on the page or their authors.

100% secure shopping, Hassle free returns, 24/7 unparalleled customer services, fast, free shipping, and other special bonuses. Unlike other superstores, we offer high quality service to our customers. We will answer every question you have about bumpers, winches and installations. Our commitment is building a connection with every customer we have served.

Protecting your information is our top priority. Your information is secured by our use of a secure server (SSL) when you place your order. Your information is encrypted by the software before it is sent to us. All access to this information is limited and protected against unauthorized use. Our secure site is recognized and certified by CloudFlare, a leading computer network security company.

Information provided by you is transmitted to us via Secure Socket Layer (SSL) technology. All information is encrypted by the software. Once we receive your information, all access to it is limited and protected against unauthorized use. By registering prior to making a purchase on our site, you are able to transmit your credit card number/expiration date (optional) and other pertinent information for us to securely store in encrypted form. This way, when you make a future purchase you will not need to send that same sensitive information again over the internet.

To view our full privacy policy click here.

Pricing Inquiring

We accept major credit cards at checkout including: American Express, VISA, DISCOVER, MasterCard, Shopify Pay, Apply Pay and Google Pay. 

Sales tax only applies to residence of Canada. A 5% sales tax is automatically added to only orders placed within Canada. All shipping charges are non-taxable.

You bet we will! See our price match guarantee here.

Buy with confidence from that you are receiving the best value online. Our competitive prices and frequent sale offers, allow for the lowest prices in the industry. You are also getting high quality customer service when you shop with Please email or call us if you have any questions or concerns.

As a family operated business, we do not have large operating expenses like the superstores do. We do not charge more to cover our advertising budget. In addition, our manufacturers like us and we are able to get high discount rates to help our customers save money.

We do our best to maintain accurate product pricing and shipping fees. However, on occasion product pricing may be incorrect on our website due to pricing updates or previous sales that haven’t been updated yet. reserves the right to cancel any order for any reason. If a cancellation occurs your money will be refunded instantly. It may take your bank 24-38 hours to process a refund. Should your order be cancelled you will be contacted by email or by phone.

Shipping Inquiries

Shipping and handling rates vary by product. Almost all of our items shipping within the continental USA come with free shipping, however due to weight and occasional handling fees some of our products have a shipping charge. All shipping fees will be displayed on individual items before you add them to your shopping cart and purchase them. For orders being shipped outside the continental US we will add an extra shipping charge to the entire order. This charge will be displayed on the order confirmation page before you submit your order.

If your item is on back order or needs to go through the manufacturing process, we will reach out to you via email or phone. 

If your item(s) are in-stock and available for immediate shipment items ship in 1-2 business days, we will process the charges and submit the order for shipment. Average ship times for in-stock bumpers are 3-10 business days via truck freight. Please note truck freight times can vary significantly based on location and routing. Average ship times for in-stock ground items are 3-5 business days via UPS Ground and FedEx Ground. We will send you the tracking information within 24 hours of your order leaving the warehouse to the email address you provide while you check out. Out-of-stock items or items drop shipped directly from a manufacturer average 5-10 business days. Shipping times may vary based on holidays and other unexpected factors that is not responsible for. For back ordered items or items that need to go through the manufacturing process, you will be contacted with a lead time either by phone or by email. A lead time is the expected date for a product to ship. We will notify you the estimated shipping date (from 2 days to 6 weeks) and confirm if you want to continue processing the order. We have a dedicated team to provide you with the best possible shipping estimates on build to order and special order items. 

If you need assistance on an order please contact us by phone at 1-800-210-4018 or email at

We offer free shipping on most of our products. It applies only for the customers in the US. Please contact us for international shipping charges.

Note: Truck freight deliveries to some regions of Washington, New York,  Virginia, North-South Dakota, Montana, Oregon, Idaho and California or rural location are considered high cost delivery areas by freight carriers and you may be contacted regarding a freight surcharge. Transit time estimates are not guaranteed. For questions, please call us at 1-800-210-4018.

95% of bumper orders will ship via Truck Freight with the occasional Air Freight shipment. Average ship times for in-stock bumpers are 3-10 business days via truck freight depending on location. Truck Freight items require a person to be home at the time of delivery to inspect the product.

Please inspect all items in your order for signs of exceptions or damage at the time of delivery. If damaged, please notate on carriers Delivery Receipt, even if no exterior damage is visible, open packages and inspect for damage or shortages. Small package items will ship via FedEx Ground and/or UPS Ground delivery.

For orders shipping to Alaska, Hawaii or APO/FPO address and for additional details or inquiries please contact customer service via email at or call us at 1-800-210-4018. strives to offer the most competitive pricing on all products and shipping. We offer free shipping (to the continental US) on all of our products, with the total order reaching over $100. It is clearly labeled on the product page if there is free shipping or not; not all products have free shipping. Most of our products are priced so low that even with shipping charges they are still cheaper than other competitors.

Most items in stock ship within 1-3 days and will be delivered anywhere from 5-10 business days. Some custom items that  are made to order and items that need to go through the manufacturing process may take 2-3 weeks to be shipped.

If you have provided us with an email address when you check out you will receive an order confirmation email stating that your order is processing. Processing means payment has been received and your order has been placed. Tracking numbers will be provided when your order ships. To inquire about an order or find your tracking number please email us at

If an over-sized item has free shipping applied then there is no over-sized charge. If a pricing error occurs, does reserve the right to contact you to make a change. At that point you may except the change or choose to cancel your order.

If an item exceeds the weight and/or size requirements to meet standard shipping charges an additional freight charge for an over-sized item may be added per shipping policy. Items over 150 lbs are considered by carriers as over-sized items and must be shipped via common carrier truck or air freight. An over-sized "Estimate" will be provided at checkout.

Contact customer service via email or phone for a more accurate shipping quote on over-sized items. Front Bumpers and front end replacements are very large, heavy items and can only ship via freight (LTL). Most items with free shipping will ship absolutely free! This includes Go Industries and Ranch Hand grille guards and bumpers. Shipping rates are subject to change, and reserves the right to charge the customer, without consent, the full shipment quote.

Shipment can be temporarily lost by shipping companies. If this is the case, please call or email customer service and we'll follow up with the freight company. Delays can be incurred during Holidays and other delays can result due to inclement weather or "Acts of God"such as floods, snow or rain storms, etc. that impair shipping companies ability to meet shipping requirements. is not responsible for any wrong address or zip code used for your shipping address. When the shipping company is unable to deliver your package and packages are returned, we will contact you via email or by phone for correct address information. Customers will then be charged for the item to ship a second time.

Sometimes items you purchase may be on back-order. You will be notified if a product is on back order via email or phone. Items that are not on back-order will continue to be processed and shipped. In most cases, back ordered items are put in for processing unless notified for cancellation. 

Parts that are "Made-to-order" are not considered a back ordered part. "Made-to-order" parts may take 7 days to 6 weeks for build times. Due to high demand for Bumpers and grille guards, estimated ship times are "estimates". Please call if you would like an estimated ship date. We will do our best to find out manufacturing times and give you the most accurate ETA.

Order Changes/Cancellations/Returns

Please contact us within 30 days of receiving your product if you would like to return an item. will issue a return authorization (RA) to you within 1-5 business days. Products returned without an RGA or RA number will not be accepted at the warehouse. Customers must adhere to the return policy in order for a product to be returned.

To read the full return policy click here.

Yes, if you have provided an email address we will automatically send an order confirmation email to notify you that the order has been received. Once your order has shipped you will receive a tracking confirmation e-mail that will contain a tracking number for your order.

All orders are placed immediately. If you need to change or cancel  your order please contact us immediately. If you If there is a mistake we attempt to correct this however we are not responsible for incorrectly placed orders. Accessories and "in stock" items can be cancelled at no charge prior to shipping. For any back-order items or custom bumpers, it can be cancelled but no refund will be issued. If your order has shipped then you must follow the return policy. reserves the right to cancel any order for any reason.

If you would like to cancel an order please call or email  us immediately to make this request. Orders that have already shipped cannot be canceled. If you request a cancellation after an order has shipped, you may choose to return the product. Please see our return policy for details on how to do this. Due to increased demand for bumpers and increased build times, manufacturers are now charging cancellation fees to cancel orders. Please note, all orders are subject to a 20% cancellation fee once confirmed by the customer. Confirmation of an order occurs when we call or email a customer to confirm the lead time (build time) and the customer accepts this lead time either verbally or via email.

Ranch Hand orders cannot be cancelled for any reason once they are confirmed. All Ranch Hand customers will be asked if they would like to proceed with the order before the order is placed. Most Ranch Hand orders are in-stock however we cannot cancel back-orders for any reason.

If an order has shipped before an item can be cancelled the customer is responsible for both original shipping and return shipping. The amount varies depending on routing and will be deducted from the total refund.