It’s important to note that due to the size and weight of the items, most to all of our bumpers are delivered via freight carriers. Because of this, it may take some time for you to receive a tracking number after we have confirmed your order.
However, this does not mean that your order is not being processed. Even without the tracking number, steps are being taken to have your items delivered to you. There have even been cases where delivery was completed without an active tracking number. Rest assured that the absence of a tracking number will not cause any delays in the shipping of your items.
As soon as the tracking number is available, we will send it to you via email. If you do not receive your tracking number within a week of confirming your order, feel free to contact us.
We ship to both residential and commercial addresses. However, we highly recommend providing a commercial shipping address to help ensure that your items will arrive in the best condition.
We have found that there is a higher chance of damaging the bumper during the transition from a large freight truck to a smaller delivery vehicle for shipping to a residential address. Commercial addresses will have the facilities to safely unload large and heavy items such as off-road bumpers. Delivery of your items can also be fulfilled much faster through a commercial address since the time it takes for additional rerouting will be removed.
Rest assured that we are processing your order and are doing everything to get it delivered as soon as possible. Our shipping partners will always set an appointment with you before delivering the items to ensure your availability to receive them.
Our delivery partners will never send an order to its shipping address without first scheduling an appointment. Before the final delivery to the shipping address, you will be contacted by the delivery personnel via phone to set a date and time for the arrival of the order. This is to ensure that you will be available to receive and inspect your items.
*Remote locations maybe charged an additional shipping surcharge.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to email@example.com and we will process an insurance claim on your behalf. Personalized Products damaged during shipment must be returned for repair.
Back ordered items can usually be shipped within 2 to 12 weeks. If the item you’ve chosen is on back order for 2 to 3 weeks, we can process your order automatically so that it can be shipped as soon as it’s available. In cases where the back order can take more than 3 weeks, we will contact you via phone or via email to confirm if you accept the lead time and are willing to continue with your order.
Please note that all processing times we provide are an estimate. Your items may be delivered within a longer or shorter period than what is stated in the estimate. We cannot guarantee an exact delivery date, especially with back orders since the manufacturers control this process directly.
Once all potential back order delays have been dealt with your product should arrive between 7-14 days after being shipped if you reside in the United States. For orders shipping to Canada your product may take a few extra days depending on customs.